Once Escape Campers has confirmed a booking and the hirer has paid a deposit, that booking is subject to the following cancellation policy:
- If you cancel your confirmed Escape reservation more than 22 days before your scheduled pick up date, we will refund your deposit in full.
- If you cancel your confirmed Escape reservation within 7 to 21 days before your scheduled pick up date, you will be charged a cancellation fee of $300 (lose your deposit) or 20% of your total hire cost, whichever is higher.
- If you cancel your confirmed Escape reservation within 1 to 6 days before your scheduled pick up date, you will be charged a cancellation fee of 50% of your total gross rental cost.
- If you cancel your confirmed Escape reservation on day of pick up, or you ‘no-show’ (fail to collect your vehicle on the agreed date) then you will be charged 100% of your gross rental cost.
- If you collect your Escape Campervan later than your booked/scheduled pick up date, there is no refund for any unused days and any unused days cannot be transferred to the end of the hire
- If you return your Escape Campervan early for any reason whatsoever after travel has commenced, then no refund is available.